:root{--bg:#f3f5f8;--surface:#fff;--line:#e2e6ec;--ink:#141a22;--muted:#6b7685;--agent:#0e9f6e;--agent-soft:#e6f6ef;--operator:#d97706;--operator-soft:#fdf1df;--paused:#8a94a3;--danger:#dc2626;--focus:#1d4ed8;--radius:10px;--font:"Golos Text", system-ui, sans-serif;--mono:"IBM Plex Mono", ui-monospace, monospace}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--ink);font-family:var(--font);font-size:14px;line-height:1.45}a{color:inherit}button,input,textarea,select{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--focus);outline-offset:2px}@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}.shell{grid-template-columns:220px 1fr;height:100%;display:grid}.nav{background:var(--surface);border-right:1px solid var(--line);flex-direction:column;gap:4px;padding:20px 14px;display:flex}.brand{letter-spacing:-.02em;padding:0 10px 18px;font-size:18px;font-weight:700}.brand small{color:var(--muted);letter-spacing:.04em;text-transform:uppercase;font-size:11px;font-weight:500;display:block}.nav a{color:var(--muted);border-radius:8px;padding:9px 10px;font-weight:500;text-decoration:none}.nav a.active,.nav a:hover{background:var(--bg);color:var(--ink)}.nav .spacer{flex:1}.nav .who{color:var(--muted);border-top:1px solid var(--line);padding:10px;font-size:12px}.main{min-width:0;overflow:auto}.page{max-width:1100px;padding:28px 32px}.page h1{letter-spacing:-.02em;margin:0 0 6px;font-size:22px;font-weight:700}.page .lead{color:var(--muted);margin:0 0 24px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:20px}.row{align-items:center;gap:12px;display:flex}.stack{flex-direction:column;gap:14px;display:flex}.grid2{grid-template-columns:1fr 1fr;gap:16px;display:grid}label.field{flex-direction:column;gap:6px;font-weight:500;display:flex}label.field span.hint{color:var(--muted);font-size:12px;font-weight:400}input[type=text],input[type=password],input[type=email],input[type=number],textarea,select{border:1px solid var(--line);background:var(--surface);border-radius:8px;width:100%;padding:9px 11px}textarea{resize:vertical;min-height:120px;font-family:var(--font)}textarea.mono{font-family:var(--mono);font-size:13px}.btn{border:1px solid var(--line);background:var(--surface);cursor:pointer;border-radius:8px;padding:8px 14px;font-weight:500}.btn:hover{background:var(--bg)}.btn.primary{background:var(--ink);color:#fff;border-color:var(--ink)}.btn.primary:hover{background:#2a3340}.btn.danger{color:var(--danger)}.btn:disabled{opacity:.5;cursor:default}.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}.muted{color:var(--muted)}.err{color:var(--danger);font-size:13px}.ok{color:var(--agent);font-size:13px}.tag{background:var(--bg);color:var(--muted);border-radius:999px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-block}.tag.agent{background:var(--agent-soft);color:var(--agent)}.tag.operator{background:var(--operator-soft);color:var(--operator)}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:10px 8px}th{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:12px;font-weight:600}.empty{text-align:center;color:var(--muted);padding:40px}.login{place-items:center;min-height:100%;padding:24px;display:grid}.login .card{width:380px}.tabs{background:var(--bg);border-radius:8px;gap:4px;margin-bottom:18px;padding:4px;display:flex}.tabs button{cursor:pointer;color:var(--muted);background:0 0;border:0;border-radius:6px;flex:1;padding:7px;font-weight:500}.tabs button.on{background:var(--surface);color:var(--ink);box-shadow:0 1px 2px #0000000f}.inbox{grid-template-columns:320px 1fr 280px;height:100%;display:grid}.convs{border-right:1px solid var(--line);background:var(--surface);overflow:auto}.convs header{justify-content:space-between;align-items:center;padding:16px 16px 10px;font-weight:700;display:flex}.filters{gap:6px;padding:0 12px 10px;display:flex}.filters button{border:1px solid var(--line);background:var(--surface);cursor:pointer;color:var(--muted);border-radius:999px;padding:4px 10px;font-size:12px}.filters button.on{color:var(--ink);border-color:var(--ink)}.conv{border-top:1px solid var(--line);cursor:pointer;text-align:left;background:0 0;border-bottom:0;border-left:0;border-right:0;grid-template-columns:4px 1fr auto;gap:12px;width:100%;padding:12px 14px 12px 10px;display:grid}.conv:hover,.conv.on{background:var(--bg)}.conv .bar{background:var(--paused);border-radius:2px}.conv .bar.agent{background:var(--agent)}.conv .bar.operator{background:var(--operator)}.conv .name{font-weight:600}.conv .last{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;max-width:200px;font-size:13px;overflow:hidden}.conv .meta{color:var(--muted);text-align:right;font-size:11px}.chat{flex-direction:column;min-width:0;display:flex}.chat header{border-bottom:1px solid var(--line);background:var(--surface);justify-content:space-between;align-items:center;gap:12px;padding:12px 20px;display:flex}.switch{border:1px solid var(--line);background:var(--bg);border-radius:999px;padding:3px;display:inline-flex}.switch button{cursor:pointer;color:var(--muted);background:0 0;border:0;border-radius:999px;padding:6px 14px;font-weight:600}.switch button.on.agent{background:var(--agent);color:#fff}.switch button.on.operator{background:var(--operator);color:#fff}.msgs{flex-direction:column;flex:1;gap:8px;padding:20px;display:flex;overflow:auto}.msg{white-space:pre-wrap;word-break:break-word;border-radius:14px;max-width:72%;padding:9px 13px}.msg.in{background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px;align-self:flex-start}.msg.agent{background:var(--agent-soft);border-bottom-right-radius:4px;align-self:flex-end}.msg.operator{background:var(--operator-soft);border-bottom-right-radius:4px;align-self:flex-end}.msg.system{color:var(--muted);font-size:12px;font-family:var(--mono);background:0 0;align-self:center}.msg time{color:var(--muted);font-size:10px;font-family:var(--mono);margin-top:4px;display:block}.msg .failed{color:var(--danger)}.composer{border-top:1px solid var(--line);background:var(--surface);gap:8px;padding:12px 20px;display:flex}.composer textarea{min-height:42px;max-height:160px}.side{border-left:1px solid var(--line);background:var(--surface);padding:18px;overflow:auto}.side h3{text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0 0 12px;font-size:13px}.side dl{grid-template-columns:auto 1fr;gap:6px 12px;margin:0;font-size:13px;display:grid}.side dt{color:var(--muted)}.side dd{margin:0}.testchat{background:var(--bg);border-radius:8px;flex-direction:column;gap:8px;max-height:420px;padding:12px;display:flex;overflow:auto}.model-pick{grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:10px;display:grid}.model-pick label{border:1px solid var(--line);cursor:pointer;border-radius:8px;padding:10px 12px;display:block}.model-pick label.on{border-color:var(--ink);box-shadow:0 0 0 1px var(--ink)}.model-pick label.off{opacity:.5;cursor:not-allowed}.model-pick .t{font-weight:600}.model-pick .d{color:var(--muted);font-size:12px}@media (width<=900px){.shell{grid-template-rows:auto 1fr;grid-template-columns:1fr}.nav{border-right:0;border-bottom:1px solid var(--line);flex-flow:wrap;padding:10px}.nav .brand{padding:6px 10px}.nav .who,.nav .spacer{display:none}.inbox{grid-template-rows:auto 1fr;grid-template-columns:1fr}.convs{max-height:40vh}.side{display:none}.page{padding:16px}.grid2{grid-template-columns:1fr}}.drop{border:1.5px dashed var(--line);text-align:center;cursor:pointer;border-radius:8px;flex-direction:column;gap:4px;padding:22px;display:flex}.drop:hover,.drop.on{border-color:var(--agent);background:var(--agent-soft)}.drop .muted{font-size:12px}input[type=time]{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 10px}.conv .ch{vertical-align:2px;background:var(--bg);color:var(--muted);border-radius:999px;margin-left:4px;padding:1px 6px;font-size:10px;font-weight:600}.conv .ch-telegram{color:#1f7ab8;background:#e7f3fc}.conv .ch-whatsapp_baileys,.conv .ch-whatsapp_cloud{color:#16884a;background:#e6f6ec}.conv .ch-instagram{color:#b8336a;background:#fce8f1}